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CXD-302: XenApp and XenDesktop Advanced Concepts – Troubleshooting

CXD-302: XenApp and XenDesktop Advanced Concepts – Troubleshooting


Guaranteed to Run Class - December 21, 2016
Vendor: Citrix Authorized Learning Center (CALC) - Citrix XenDesktop
Course # CXD-302
Course Starts On: December 21, 2016 -
Length of the Course: 2 Days
Price: $2,000 – Click Here to Pre Register

About this Course

In this course students learn how to troubleshoot complex end user and infrastructure issues through the use of support tools, Insight Services, and the PowerShell SDK. The course follows a troubleshooting methodology using real world support issues as example scenarios to demonstrate how to identify and remediate issues with the proper tools. At the end of the course students will have the skills they need to diagnose and remediate failures with a faster time to resolution and to identify the root cause to prevent future occurrences.

This course was created in conjunction with Citrix Support and Citrix Consulting to identify the top support issues and incorporate them into the hands on lab exercises. All lab exercises in this course are based on real issues. This course has intensive lab exercises using the same tools that Citrix Support uses on support cases.

Audience Profile

This course is recommended for administrators, engineers, and consultants who are interested in increasing their productivity in troubleshooting and resolving component and user issuesåÊ

Prerequisites

Before taking this course, Citrix recommends that students have:

  • Intermediate understanding of XenApp and/or XenDesktop 7.x
  • An understanding of server, desktop and application virtualization concepts
  • Familiarity with Windows Server 2012 R2
  • Experience with PowerShell

At Course Completion

Upon successful completion of this course, learners are able to:

  • Apply a methodical process to troubleshoot issues with Citrix components
  • Use troubleshooting tools to identify root cause of issues
  • Use CDF tracing and logging to identify root cause of issues
  • Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
  • Troubleshoot XenApp and XenDesktop services
  • Troubleshoot database connectivity issues
  • Troubleshoot Citrix StoreFront
  • Troubleshoot user connection issues
  • Troubleshoot the Virtual Delivery Agent (VDA) registration process

 

Course Topics

Module 1: Understanding User Experience Issues

  • Understanding common user issues
  • Common misconfigurations that hinder adoption
  • Understanding the user workflowåÊ

Module 2: Configuring a Seamless Receiver

  • Deploying Receiver seamlessly
  • Configuring Receiver through ADMX templates
  • Configuring Single Sign On authentication
  • Enabling simple upgrades for users
  • Presentation of apps and desktops through PNAgentåÊ

Module 3: Customizing the StoreFront Experience

  • Customizing StoreFront appearance and branding with StoreFront 3.0
  • Using keywords with StoreFront
  • Configuring resource filtering
  • Advanced customizations through editing configuration files
  • Porting customizations to NetScaler Gateway
  • StoreFront launch and session timeoutsåÊ

Module 4: Optimizing the Logon Process

  • Profile redirection and exclusion
  • Session prelaunch
  • Session lingering
  • Printer mapping timingåÊ

Module 5: Optimizing HDX Graphics

  • Understanding graphics delivery
  • Configuring the graphics modes with policies and templates
  • Selecting appropriate templates by use case
  • Extracting graphics HDX information for troubleshooting
  • Reducing bandwidth through policies and settings
  • Graphics modes for 3D applicationsåÊ

Module 6: Delivering Multimedia

  • HDX Redirection technologies
  • Server vs Client fetching and rendering
  • Configuring Flash video fallback behavior
  • Configuring Windows media redirection and transcodingåÊ

Module 7: Configuring for Double Hop HDX Connections

  • The double hop scenario
  • Drive mapping with double hop
  • Client name with double hop
  • Printing with double hop

 

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